FAQ

All our Jewellery are handmade, and each stone is unique. There may be slight variations with the stones, and that is nature at its best. Our Jewellery is solid Gold ranging from 10 -18K. It is not plated or vermeil gold. Stones used are hand selected and are Semi-Precious or Precious. We do not use enhanced or synthetic stones.

Care Recommendations
Please love and care for your jewellery.

You should not shower, bath or swim with your jewellery on, always take them off. Delicate Stones do not like Chlorine, Detergents and Saltwater. It is also best to not exercise with Jewellery on, as you need to take care of the Stones.

How do I clean my jewellery?
Keep your jewellery clean by using a soft toothbrush and warm water. Do not use Jewellery cleaner on delicate Precious and Semi-precious stones.

Orders within Australia

All orders AUD$300 and over will receive complimentary shipping and will be delivered via Australia Post Express Satchel service. Orders under AUD$300 shipping will be charged AUD$10.

International Orders

Please contact us directly at hello@stoneleigh.com.au

Orders Can I exchange/refund an online purchase at your Sydney Showroom?
Returns need to be approved, and yes you can make an appointment and visit our Sydney Showroom.

Returns/Exchanges

We do not accept changes for pierced jewellery due to hygiene reasons.

We hope you are delighted with your order, however, if you are not satisfied you may return within 7 days. Return approval must be requested within 7 days and you will then have a further 7 days to return the unsuitable item.

Please note, returns will not be accepted if the item is not returned in their original condition and packaging with tags attached.

Returns are at the expense and responsibility of the customer, and refunds will be processed when Stoneleigh Collective receives the item.

Cancellations

If you have changed your mind and would like to cancel your order, please contact us as soon as possible with order number

Do you offer a Bespoke service?

All our Jewellery are made overseas. We do not offer a bespoke service or customisations to our designs.

Is this an Australian Label?

Stoneleigh is an Australian Company, and all our pieces are designed in Australia and manufactured overseas.